Our Approach

"Raising your organization to the point of distinction"

The McNair Group approach typically consists of three phases, and each is tailored to address specific areas of concern.

Phase One - A comprehensive assessment phase that typically involves a three-pronged Gap Analysis. We begin with in-depth senior level interviews. A similar session follows with frontline employee interviews, and often with the deployment of a full employee opinion survey. We then obtain direct customer input, combined with “Phantom Shopper” or “Mystery Teleshopper” observations. Following this, a list of focus areas and key goals for the organization are determined.
Phase Two - We push and pull you through the design, training and implementation of needed programs. Behavior modification and cultural change will happen here.
Phase Three - We perform follow-up assessments to measure program success