“Raising your organization to the point of distinction”
The McNair Group
approach typically consists of three phases, and each is tailored to address specific areas of concern.
Phase One – A comprehensive assessment phase that typically involves a three-pronged Gap Analysis. We begin with in-depth senior level interviews. A similar session follows with frontline employee interviews, and often with the deployment of a full employee opinion survey. We then obtain direct customer input, combined with “Phantom Shopper” or “Mystery Teleshopper” observations. Following this, a list of focus areas and key goals for the organization are determined.
Phase Two – We push and pull you through the design, training and implementation of needed programs. Behavior modification and cultural change will happen here.
Phase Three – We perform follow-up assessments to measure program success